Shipping policy

Shipping Carriers
We typically ship all domestic orders via USPS, and international orders through USPS or Asendia. Other shipping options may be available. Please contact us for more information.

Shipping Time
Orders are usually shipped within 3–5 business days. We are a small team, so there may be occasional delays. International orders may take 3-4 weeks to arrive. We appreciate your patience.

Order Confirmation
You will receive an order confirmation email after purchase. When your order ships, you will receive a tracking number. If you cannot find it, please check your spam or promotions folder.

Tracking Your Shipment
Once your order ships, we will email you a tracking number. You can also find it by logging into your account. If a package is delayed or stuck in transit, we recommend checking with your local post office before contacting us.

Shipping Rates
USA: Shipping is based on weight.
International: Shipping is based on weight.

Please use our shipping calculator at checkout. However, orders over 3 lbs may incur additional international shipping charges. If that happens, we will contact you.

Customs & Import Fees
You are responsible for working with your local customs authority to ensure your order is delivered. This may mean contacting your local post office or customs authority to provide additional information within a specified timeframe. You may also be required to pay import taxes and fees. Artisan Tarot is not liable for any of these payments.

We cannot refund shipping or orders if customs holds or rejects your package.

Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for packages shipped to incorrect addresses. If we receive a return, we can resend the package at the customer’s expense.

Lost or Stolen Packages
All shipments include tracking. If an order is marked as “Delivered” by the carrier, this tracking serves as proof of delivery on our end.

If you believe your order was not received, please contact us promptly so we can review the delivery and take appropriate next steps.

Refunds or replacements for lost packages will be determined based on the carrier’s tracking information and any supporting evidence.

We encourage customers to ensure they have a secure delivery location. Artisan Tarot is not responsible for packages that are stolen after the delivery is confirmed.

Returned Packages
If a package is returned to us due to an incorrect address provided by the customer or because the customer refused to pay import duties, taxes, or fees, any costs incurred by the carrier for the return will be deducted from the refund. In cases where the return fees exceed the order value, no refund will be issued.

If a package is destroyed, confiscated, or lost by customs authorities, we are unable to issue a refund for the order or shipping costs, as the package was successfully delivered to the destination country's customs agency.

International customers are responsible for understanding and complying with their country's import policies, duties, and taxes before placing an order. By completing a purchase, customers acknowledge acceptance of these terms.

If a returned package arrives without additional carrier fees, we can either refund the original purchase amount (minus the original shipping cost) or resend the package at the customer’s expense.

Damaged Items
If your order arrives damaged, please email us within 7 days with clear photos. We will do our best to make it right.

Wrong Items
If you receive the wrong item, please email us with a photo of the incorrect item. Please do not open or use the item, as we cannot accept returns or exchanges for opened products.

Preorders & Backorders
If your order includes a preorder item, we will ship everything together once that item is ready. Backordered items may delay your full shipment.

Shipping Delays
Weather, customs, and postal service issues can cause delays, especially during holidays. Thank you for your patience!

We’re Here to Help
If you have any questions, feel free to reach out. We are committed to providing the best customer experience possible and are happy to help.